The reviews that your company is receiving could be affecting your business negatively. According to Zendesk, a customer service software platform, 88 percent of consumers have been influenced by an online customer service review when deciding what to buy. This is why it is very important to monitor and respond to the reviews that your…
The steps for providing good customer service get plenty of attention, and you can find thousands of articles, books, and blog posts explaining what the perfect formula is. But for professionals pushing ahead in a competitive market, who want to grow the brand of the company and their personal brand, they have to go well…
Whether you are a business professional, student, celebrity, or even a band member you are always in some type of spotlight. Always being looked at to uphold the brand you represent – your company, school, etc. This was really brought to my attention while I was at Rock Fest a couple weekends ago. While at…
In last night’s Mad Men episode SCDP learned that Lucky Strike was moving on to another agency. Roger Sterling, head of account services, sat on this news and had no real plan regarding how to deliver it to his team. It wasn’t until a rival AE dropped the bomb on an agency employee that it…