Choosing or Updating Your Business’ Domain Name
One decision you’ll have to live with for a long time is the domain name of your website. You may have some ideas, but what should you keep in mind when you sit down to register one? What will resonate most on the web? What should you avoid?
Maybe, you’re starting a new company, a new brand, have an existing brand you’re trying to take online, or already have a website that isn’t performing as well as you’d like.
Domain names have a massive impact all over the web in terms of click-through rate, from search to social media results, to referring links, to type-in traffic, brandability, offline advertising. There’s a huge wealth of places that your domain name impacts your brand and your online marketing, and we can’t ignore this.
1. Make it brandable
Brandable, meaning that when you hear or see the domain name, it sounds like a brand. Which means that hyphens and numbers are a real problem because they don’t sound like a brand. They sound generic, or strange.
For example, if we wanted to create a pasta website that has pasta recipes and sells some pasta related e-commerce products on it;
- Pasta-shop.com would be hard to brand, say, or remember.
- PastaAficionado.com sounds brandable, is unique, but quite challenging to say.
- PastaLabs.com would be amazing because it has a scientific connotation to it, is very brandable, unique, memorable, and stands out.
2. Make it pronounceable
You might be thinking, “Why is it so important that it’s pronounceable? Most people are going to be typing it or clicking a link.”.
It matters because of “processing fluency”. A cognitive bias that human beings have where we remember (and have more positive associations with) things that we can easily say and think about. That includes pronounceability in our own minds.
This is going to vary on the language and region that you’re targeting
If you can’t easily say the name, you’re going to lose processing fluency, memorability, and the benefits of brandability that you’ve created.
3. Make it short
Length matters because of the processing fluency that we talk about above.
The fewer characters a domain name has, the easier it is to type, say, share, and the less it gets shortened on social media sharing platforms and search results.
Shorter is better.
4. Bias towards .com
I know, it’s 2017. Why are we still talking about .com? The internet’s been around 20-plus years. Why does .com matter so much when there are so many TLD extension options? The answer is, .com is the most recognized and most accessible TLD.
Cognitive fluency dictates that we should go with something easy, that people have an association with, and .com is still the primary TLD. If you want to build up a very brandable domain that can do well, you want a .com. Probably, eventually, if you are very successful, you’re going to have to try and go capture it anyway, and so I would bias you to get it if you can
If it’s unavailable, my suggestion would be to go with the .net, .co, or a known ccTLD. Those are your best bets. A known ccTLD might be something like .ca in Canada or .it in Italy.
5. Avoid trademark infringement
You have to be careful because it’s not whether you think your domain name could be confused. It’s whether you think a judge in a jurisdiction, where a company might take legal action against you, would consider your domain name confusable.
This can also create brand confusion, which is hard for your brandability.
You should talk to an attorney or a legal professional if you have real concerns.
Trademark owners can attempt to sue a domain name owner, who’s owning the domain legitimately and using it for business purposes, and that sucks.
6. Make it intuitive
A good domain name gives people a strong idea of what a website will be about. Being able to look at a domain name and say, “Oh, they probably do this. This is probably what that company is up to.” is a big win.
PastaPerfected.com for example is pretty obvious, intuitively about pasta, and anyone could figure that out.
7. Use broad keywords
Keywords in a domain name can help with the cognitive fluency biases, but also from an SEO perspective. Google has been biasing away from these exact match and partial match domains, but the anchor text you get from people linking to your domain can help.
If you can get a keyword mention in your domain name that helps make it obvious what you’re website is about, go for it. But if you’re trying to secure a keyword rich or a keyword targeted domain, I would stay away from those in 2017. They don’t carry the weight that they used to, and have negative associations (with users and search engines) that you should avoid.
For example, I would not purchase a domain name like; RecipesForPasta.com or BuyPastaOnline.com. I would instead, go for something very broad like Gusto.com.
Think about Amazon.com or Google.com, which clearly has no association with what it is. These are very well-branded, but don’t have keyword richness to them.
It’s more of a creative association, just like “gusto” means “taste” in Italian. So I might be tempted to go in that direction instead.
8. It’s okay to append or modify it
If your domain name is not available, it’s okay to go out and add a suffix or a prefix. It is okay to use an alternate TLD extension, like we talked about previously, and it’s okay to be a little bit creative with your online brand.
For example, let’s say my brand name is Pastaterra. Maybe I’ve already got a shop somewhere maybe in the Seattle area and I have been selling pasta at my shop and now I’m going online with it. Well, it is okay for me to do something like ThePastaterra.com, or PastaterraShop.com, or even Pastaterra.net.