Customer Service Mistakes You’ll Never Recover From
The latest customer service incident to go viral is the snub of a bride-to-be and her bridesmaids by Australian bridal retailer Gasp. A store incident sparked an e-mail exchange in which a shopper politely, yet pointedly, complained about her experience with a rude sales assistant. Instead of apologizing, however, the area manager criticized the shopper as “undesirable” […]